Exam Access Code Troubleshooting

If you are prompted to enter an access code, this typically indicates that the required Honorlock Chrome extension has not been installed or is not currently enabled.

Once the Honorlock extension is installed and active, you should be able to launch your exam without entering an access code.

If you are experiencing issues accessing your exam, follow the steps below to ensure your device is properly prepared.

1. Open Google Chrome

The exam is only compatible with Google Chrome.

Other browsers, including Safari, Firefox, and Edge, are not supported.

2. Run the Honorlock System Check

Complete the Honorlock System Check to verify that your device meets the exam requirements.

Honorlock System Check:
[Insert Link]

3. Install the Honorlock Chrome Extension

If the extension is not already installed, download and install the Honorlock Chrome extension before attempting your exam.

4. Restart Your Device

After installing the extension, restart your computer to ensure all required updates and permissions are applied.

5. Return to Your Exam Link

After restarting your device, return to your exam access link and attempt to launch the exam again.

Before beginning your exam, confirm that all required steps have been completed.

Honorlock Desktop Application

The Honorlock Desktop Application is required for exam access.

Please install the application and review the instructions here:

Honorlock Desktop Application Instructions:
Honorlock Desktop Application Instructions.

Google Chrome Browser

You must use the latest version of Google Chrome.

Other browsers are not supported.

Honorlock Onboarding Guide

Review the Honorlock Onboarding Guide before starting your exam.

The guide includes:

• Required exam access steps.
• Installation instructions.
• Troubleshooting information.

Honorlock Onboarding Guide:
Honorlock Onboarding Guide

If you have completed all required steps and are still unable to access your exam, contact Honorlock Live Support directly.

You can access support:

• Through the chat feature on the exam page.
• Through Honorlock Live Support.

Honorlock provides live proctoring and technical support services for the exam platform.

NHCO does not provide technical troubleshooting for:

• Honorlock software installation.
• Device compatibility issues.
• Browser-related issues.

Complete the Honorlock System Check and review the onboarding instructions at least 24 hours before your scheduled exam.

This allows sufficient time to identify and resolve any technical issues before exam day.